BIG 3 year manufacturer’s guarantee
You receive an limited BIG 3 Year Manufacturer’s Guarantee of optimum durability on every BIG product. Material, construction or manufacturing defects which arise within the guarantee period are corrected free-of-charge by the BIG replacement parts service, either by repair, or if deemed necessary in the opinion of BIG themselves, by replacement of the product.
The guarantee period starts from the date upon which the product was initially acquired by the end user. Should you wish to claim against the limited BIG 3 Year Manufacturer’s Guarantee, you must present the original receipt showing clearly the name of the product purchased, and the date and place of purchase. BIG reserves the right to charge shipping costs for sending in the defective product. The limited BIG 3 Year Manufacturer’s Guarantee excludes normal wear and tear (e.g. to wheels, stickers and rubber barrel bands), defects due to rough handling (including accidents, misuse and intentional overloading), and also defects or damage caused by inappropriate use or a use of the product contrary to that intended.
Furthermore, the BIG 3 Year Manufacturer’s Guarantee is limited to use of the BIG product by a private end user. It does not therefore cover commercial use (e.g. hiring out of the vehicle, arcades, promotional events etc.) nor use of BIG products in public amenities (e.g. nurseries). The limited BIG 3 Year Manufacturer’s Guarantee does not affect your statutory warranty rights in accordance with the applicable law nor any of your rights against the seller of the product. BIG’s liability is limited to the value of the cost of the product.
For more information please contact us:
BIG-SPIELWARENFABRIK GmbH & Co. KG
Telefon: 0049 911/9763-0
Telefax: 0049 911/9763-222
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